Shipping policy
Shipping & Delivery Policy
Al Nasser — Nasser Sports Est. for Trading · CR 2050070338 · VAT 300561784300003 · Al Qatif, Saudi Arabia · 920012469 · online@alnasser.net
Last updated: 30 August 2026. Full terms: ksa.alnasser.net/pages/terms-conditions
4. ORDER & DELIVERY
4.1 Placing Orders
As a Registered or Guest User, you may order and purchase Products. You agree to pay the full amount for the Products as indicated during the order process. We reserve the right to accept or reject your order at our discretion.
Important: Orders with incomplete addresses or phone numbers, or orders placed using Apple Pay, may experience delays as our delivery team may encounter issues locating or contacting you. Please ensure all contact information is complete and accurate.
4.2 Order Acknowledgment
Once you place an order on the Al Nasser Online Shopping Store, we will send you an order acknowledgment email outlining the details of your order. This email is not a confirmation or acceptance of your order and does not grant any rights or impose any obligations on us.
4.3 Order Confirmation
The order confirmation stage shows your final order details. Order completion occurs upon dispatch of the Products if you have paid by card, subject to receiving full payment. We may not retain order details for you to access later. Contact us for specific details of your previous orders.
4.4 Pricing and Transmission Errors
We may encounter errors in pricing or transmission during the order process. We will work in good faith to resolve any issues and have full discretion in determining the appropriate resolution. The price you pay is the price displayed on the Website at the time we receive your order, with exceptions for errors. If we discover an error, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.
4.5 Weight and Volume Discrepancies
If the products in your order are of different weights or volumes than requested, you will only be charged for the actual weight or volume of the items delivered to you.
4.6 Order Amendments and Cancellations
To cancel or amend your order, contact Al Nasser customer support. We offer hassle-free cancellations and modifications. Due to shipment and delivery processes, any amendments must be submitted before the delivery dispatch. We reserve the right to impose additional charges if your cancellation or amendment results in extra costs.
If you make an error while placing your order, notify us within 24 hours and we will correct it, provided you have not already received or benefited from the product.
4.7 Delivery Areas
Products are only delivered within Saudi Arabia.
4.8 Delivery Timeframes
Our standard delivery schedule is as follows:
- Next-Day Delivery: Available for orders placed before 2:00 PM (KSA time) to major cities.
- 2–4 Business Days: For other regions across Saudi Arabia.
- Equipment Requiring Installation: Delivery times vary and will be communicated separately.
- No Deliveries on Fridays: We do not make deliveries on Fridays (weekend).
- Business Days: Saturday through Thursday.
We aim to deliver within the estimated delivery window, but delivery dates are estimates and are not guaranteed. We will notify you of any anticipated delay or circumstance affecting delivery of your order. In accordance with Article 14 of the Saudi E-Commerce Law, if delivery is delayed by more than 15 days beyond the agreed date, and the delay is not caused by force majeure, you may cancel the order and receive a refund of the amounts you paid.
4.9 Delivery Charges
Delivery charges are applied as follows:
- FREE Delivery with Assembly — Eastern Region: Orders containing products requiring installation destined for Eastern Region cities qualify for free shipping with full assembly service included.
- FREE Delivery — Orders of 100 SAR or more: Orders with a total of 100 SAR or above (excluding products requiring installation) receive free shipping to all regions of Saudi Arabia.
- Standard Shipping — Orders below 100 SAR: Orders below 100 SAR are subject to a shipping fee calculated based on order weight and destination.
- Home Delivery — Other Regions: Orders containing products requiring installation destined for cities outside the Eastern Region are subject to a shipping fee based on order weight. Assembly service is not included.
- Service Availability: Home Delivery service may not be available in all regions. If your area is not currently covered, our customer service team will assist you with available options.
Exact shipping charges are calculated and displayed at checkout.
4.10 Delivery Address
We deliver to the address you provide at checkout, or to an address saved in your account's address book if you are a Registered User. Please make sure the address and phone number are complete and accurate. If the delivery address is incorrect or incomplete, or if no one is present at the designated address to receive the delivery, you may be responsible for the redelivery charges to the correct address.
4.11 Delivery Completion
Upon the successful delivery of the order to the designated address, we shall be exempt from any further liabilities related to the delivery. The order is deemed delivered once you or any person at the designated address receives it, or when it is placed in your delivery box or any other designated location.